Terms of service

RETURNS

Rainbow tropical care strives to provide the best product and the best customer service. With that being said, all sales are final and returns are not accepted. If your order is damaged during delivery or found to be defective, please email us within 5 days of the receipt of your order and we will replace it as soon as possible.

Regarding international orders, you (the customer) are responsible for any local taxes/customs duties that may arise. If the item is returned as undeliverable, you will receive a refund minus shipping costs and a 20% restocking fee.

Order Cancellation Policy

ORDERS CAN NOT BE CANCELLED AFTER 24 HOURS OF PLACING YOUR ORDER.

When you order from our website you are agreeing to our legal policies.

WHEN YOU PURCHASE FROM Rainbow Tropical Care, YOU ARE AGREEING TO OUR POLICIES AND OUR PROCESSING TIMES

How long is shipping?

DUE TO COVID-19 Processing time is currently 2-7 business days+ the USPS shipping time after the package has been dropped off.

How can we contact customer service?

You can contact customer service at info@rainbowtropicalcare.com

My order says delivered but it is not here, why?

If This situation ever occurs contact your local post office with your tracking information, Rainbow Tropical Care takes pride in packaging your orders with lots of love and care, we always make sure that your order is packed well and in great condition before we drop it off at the post office, however after we drop packages off at the post office WE ARE NOT RESPONSIBLE FOR ANY LOST, DAMAGED OR STOLEN PACKAGES.

SMS Terms of Service

Last updated: March 27, 2026

By opting in to receive SMS text messages from RAINBOW TROPICAL CARE (“we,” “us,” or “our”), you agree to these SMS Terms of Service and our Privacy Policy at Privacy policy – RAINBOW TROPICAL CARE.

1. Program Description

By providing your mobile phone number and opting in, you consent to receive recurring automated promotional and personalized marketing text messages from RAINBOW TROPICAL CARE at the phone number you provided. These messages may include:

Promotions and special offers
Product launches and restock alerts
Cart reminders
Order and account-related updates, where applicable

Consent to receive marketing text messages is not a condition of any purchase.

2. Message Frequency

Message frequency varies. You may receive recurring messages based on your interactions with us, including your purchases, account activity, and marketing preferences.

3. Opting In

You may opt in to receive SMS messages by:

Checking the SMS consent box at checkout
Signing up through a pop-up, form, landing page, or keyword
Otherwise clearly providing express consent to receive text messages from us

By opting in, you confirm that:

You are the authorized user of the mobile number provided, or you have permission from the authorized user to enroll
The phone number you provided is accurate and current

4. Opting Out

You can opt out of marketing SMS messages at any time by replying:
STOP

After you send STOP, you may receive one final message confirming your unsubscribe request. After that, you will no longer receive marketing SMS messages from us unless you opt in again.

5. Help

For help, reply:
HELP

You can also contact us at:

Email: info@rainbowtropicalcare.com

Website: rainbowtropicalcare.com

6. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Check with your wireless provider for details.

7. Carriers

Carriers are not liable for delayed or undelivered messages.

8. Supported Carriers and Delivery

SMS delivery is subject to effective transmission from your wireless service provider. We do not guarantee that text messages will be delivered on time or at all, as this depends on your carrier network and other factors outside our control.

9. Eligibility

You must be at least 18 years old, or the age of majority in your state or jurisdiction, to enroll in our SMS program.

10. Privacy

Your privacy is important to us. Information collected in connection with our SMS program is subject to our Privacy Policy, available at:
Privacy policy – RAINBOW TROPICAL CARE

We may use your information to send you the messages you requested and to operate, improve, and administer our SMS program.

11. Changes to Number or Short Code

We may change the phone number, short code, or sender ID we use to operate the SMS program at any time. We will post updates to these Terms as needed.

12. Changes to These Terms

We may revise or terminate our SMS program or these SMS Terms of Service at any time. Any changes will be effective when posted to our website. Your continued consent to receive SMS messages after changes are posted constitutes your acceptance of those changes.

13. Disclaimer of Warranties

The SMS program is provided on an “as is” and “as available” basis without warranties of any kind, to the fullest extent permitted by law.

14. Limitation of Liability

To the fullest extent permitted by law, RAINBOW TROPICAL CARE shall not be liable for any delayed, misdirected, incomplete, failed, or undelivered messages, or for any errors in the information sent through the SMS program.

15. Contact Information

If you have any questions about these SMS Terms of Service, contact us at:

RAINBOW TROPICAL CARE